Domestic Orders

Cancellation Policy:

1. In case there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.
2. You can request your order cancellation by emailing us at: support@indokuni.com.

Return Policy :

1. If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at support@indokuni.com mentioning your Order ID. The replacement will be issued to you with no additional cost.
2. Shipping and COD charges are non-refundable.
3. Raise your return request within 2 days of receiving the shipment through this link: support@indokuni.com. If you receive any defective product, do contact us immediately by mailing us with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product.
4. If you have to cancel an order, please do so before your order is shipped.
5. If you cancel your order before it has been shipped, we will refund the entire amount.
6. The shipping charges for sending the products back has to be borne by the customer.
7. Once we have received the products, a quality check would be done by our team.
8. The amount refunded to you would be only for the products not the shipping charges.
9. If you do opt for a credit note, you cannot encash it subsequently.
10. In case we do not have pick up service available at your location, you will have to arrange to ship the product.
11. Unfortunately, we do not have an exchange policy for international customers.

Exchange Policy: 

1. Raise an exchange request within 2 days of receiving the product. Once we have it with us, we will ship the replacement product to you within 5-7 working days. You can raise your exchange request through ‘support@indokuni.com’. You will receive an approval mail from us within 48 hours if the request is accepted.
2. A pick up will be arranged and a label sent to you via email which needs to be attached on the package for reverse pick up.
3. Mention the order details & complete shipping address on the packet as stated below – * Order Number and the Name used while placing the order. 
4. Please make sure that the original packing is intact when the product is picked up.
5. No return and exchange request would be accepted if the return/exchange request is raised after 10 days of receiving the shipment. In case of exceptional cases please write to us at ‘support@indokuni.com’.
6. You would be notified by us, once we receive your shipment.
7. In case we do not have pick up service available at your location, you would have to ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
8. Exchange is not possible if the saree has fall and edging done to it.
9. Exchange would not be accepted if the product was customised for you.
10. If you want to exchange the product you ordered for with another product of higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing order and pay the balance amount on your next purchase.
11. If you want to exchange your product with another product of lower amount, we would ship the product as soon as we receive it and the balance would be refunded back to you. You can also opt for credit note for the balance amount, which can be used for your next purchase.
12. Once you opt for credit note, you cannot encash it later.
13. Products bought during sale are non-refundable.

NOTE FOR RETURN & EXCHANGE:

* The items should be unused and unwashed for hygiene reasons.

* The product should have the original packaging and tags in place. Items without the original tags will not be accepted.

* Sarees with fall and edging would not be accepted for return or exchange.

* Customised products cannot be returned or exchanged

* Return/Exchange request that are not raised within 2 days of receiving the product would not be accepted.

* Products bought during sale are non-refundable.

* Masks and Handkerchiefs cannot be returned or exchanged.

International Orders:

1. In case you have to cancel an order, please do so before your order is shipped.
2. If you cancel your order before your product has been shipped, we will refund the entire amount.
3. If in case you want to return the products, the shipping, customs or any other additional charges would have to be borne by the customer. Once we have received the products a quality check would be done by our team. Please make sure that the original product tag and packing is intact when you courier it back to us.
4. The amount refunded to you would be only for the products. Shipping charges are non-refundable.
5. If you receive any defective product, do contact us immediately by mailing us at support@indokuni.com with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of that defective product.
6. We do not have an exchange policy for international customers.

Disclaimer

While Indokuni.com endeavors to procure products from different vendors around the world and have them delivered to their customers, indokuni.com does not assume any direct and in-direct liability, if a vendor fails to provide the requested goods in time or if the requested goods do not match the customer expectations. Indokuni.com reserves the right to alter any/all of the Terms and Conditions.

Terms are void where prohibited by law. Any dispute shall be resolved by mutual discussions between the authorized signatories. If the dispute remains unresolved, the parties may refer such dispute to a court of law located within the jurisdiction of courts in Delhi only.